Service Request Ticket

Service Request Information

CONTACT	Name	Hall, CM	Date	Oct 16, 2014 10:08 AM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100594 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	FFR2YN1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636
	Wired NIC	5C:26:0A:32:AD:C7
	Wireless NIC	58:94:6B:A6:FF:54
	Bluetooth NIC	1C:65:9D:AD:AF:8A

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 16, 2014 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 16, 2014 02:06 PM	She had both her wifi and at the same time connected was connected via cable.I had to switch of the wifi and changed ethernet cable because the old one was worn out. Internet connectivity is better now.	Add Attachment
Babatunde Idahor	Oct 16, 2014 02:02 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Vikas Sharma	Oct 16, 2014 12:13 PM	Task reassigned to Vikas Sharma.	Add Attachment
Alyssa Little	Oct 16, 2014 10:08 AM	She said that her internet is really spotty in her office. She's plugged in via ethernet, but it is loading really slow and sometimes won't load internet pages at all. She'll be available today before 11am and after 12:30pm. Please call her before you head over to let her know you're on your way.	Add Attachment