Service Request Ticket

Service Request Information

CONTACT	Name	Toray, Tamina	Date	Oct 16, 2014 10:57 AM
	Department	Behavioral Sciences Division	Phone	88712
	Location		Email	torayt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101416 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C02FMGMVDHJF	Location	Stonewall Center
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Microsoft Office for Mac 2011 license from P0081051
	Wired NIC	C8:2A:14:2B:88:86
	Wireless NIC	E4:CE:8F:56:62:1B
	Bluetooth NIC	04:0C:CE:24:04:1F

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Oct 22, 2014 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Oct 22, 2014 01:14 PM	Resolved with Munki.	Add Attachment
Michael Ellis	Oct 22, 2014 11:20 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Michael Ellis	Oct 22, 2014 11:20 AM	I will try Munki. I just called and left a message.	Add Attachment
Tricia Flaherty	Oct 16, 2014 12:10 PM	Task reassigned to Michael Ellis.	Add Attachment
Tricia Flaherty	Oct 16, 2014 12:10 PM	Sending this to Michael as it may be a candidate for Munkee(sp?)... She is sending resets of the UCSappstore Apple ID which is not good but her iMac desktop needs to be fixed so it does not ask for that account's credentials for software updates. It may require a rebuild of the OS as it should not be set up to ask for those credentials...Her desktop is eligible for GFA replacement this fiscal year but just out of warranty (6-26-2014)...let me know if you want to replace sooner then later but since it is functioning except for this issue I am not sure if replacement right away is the best choice	Add Attachment
Nicole Crane	Oct 16, 2014 10:57 AM	She was set up with the wrong apple store ID and password. She needs to have a new account made	Add Attachment