Service Request Ticket - # 55018

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2014 11:00 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110421[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25GQ1G9DHJW Location PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS Unknown Software bundled with iLife'11, Microsoft Office 2011 for MAC from P0083713 Adobe Master Collection CS5.5 MAC P0083713 Apple Keynote '09 Volume Licenses 22 seats from P0083717, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC 3C:07:54:2D:A9:60


Wireless NIC E4:CE:8F:66:00:61


Bluetooth NIC 34:51:C9:F2:D7:4C

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Oct 16, 2014 04:24 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Oct 16, 2014 04:24 PM 
Settings were changed to- "don't put hard disk to 
sleep" (unchecked).Also, the display was set to 
sleep after 3hrs.
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Babatunde Idahor Oct 16, 2014 02:14 PM 
Had to reschedule because a class was in session.
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Babatunde Idahor Oct 16, 2014 01:08 PM 
Task reassigned to Babatunde Idahor.
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Alyssa Little Oct 16, 2014 11:00 AM 
****This is an email****
Hi there ¿

I'd like to report an issue with station #20110421[Edit Inv]
(back corner opposite classroom door)  in ITC210...
when a student steps away for a few minutes and
the system goes to sleep, they cannot log back in
or select 'switch user' or anything; it has to be
restarted each time.

Thank you,
Jen
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