Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 16, 2014 06:55 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25L60XWDNML	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0091591
	Wired NIC	10:DD:B1:E2:C6:27
	Wireless NIC	8C:2D:AA:5F:92:9F
	Bluetooth NIC	8C:2D:AA:5F:92:A0

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 17, 2014 08:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 17, 2014 08:50 AM	Machine(20130147) was restarted.Everything looked fine.I was unable to locate 20080933 and 20110119 (they are monitors)in APSC 101.Machine 20110119 is located in the library not in APSC 101.	Add Attachment
Babatunde Idahor	Oct 17, 2014 08:09 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Oct 16, 2014 06:55 PM	Some students forgot to log off of their computers after they were finished and there are now a few computers that are locked to those students and nobody else can log in. Wou#'s 20130147 20080933 20110119	Add Attachment