Service Request Ticket

Service Request Information

CONTACT	Name	Palmer, Tina L.	Date	Oct 17, 2014 08:43 AM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	palmert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090481 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB859316	Location	PDR
	Model	3600/DN	Hostname	aa-aalc.wou.edu/aa-aalc
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46	Ink/Toner Refill
	Wired NIC	00:00:AA:BD:54:01

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Oct 17, 2014 11:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Oct 17, 2014 11:35 AM	Paul helped me to set the ip address statically. the printer is working now thanks to him.	Add Attachment
Nick Moore	Oct 17, 2014 08:53 AM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Oct 17, 2014 08:44 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Oct 17, 2014 08:44 AM	IT is the printer everyone uses and she would like it back up ASAP. Printer is in APSC401	Add Attachment
Katie Halvorson	Oct 17, 2014 08:43 AM	Printer says offline. She tried restarting it but still stuck at error. AA-AALC	Add Attachment