Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Oct 17, 2014 10:55 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130047 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B002634	Location	PDR
	Model	ColorQube 8870	Hostname	hlref4.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.46 Metered Code: 3795 RMA:XFL134178E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:5F:D6:44

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 22, 2014 01:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 22, 2014 01:31 PM	Mo came by today and fixed this machine	Add Attachment
Alyssa Little	Oct 21, 2014 02:26 PM	**This is an email**	Add Attachment
Alyssa Little	Oct 21, 2014 02:26 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Oct 21, 2014 02:26 PM	Can I have this ticket opened back up. I just came back and printer 20130048 has the same error on it again. The tech from Xerox was here today to fix it. I've restarted the printer but that did not solve the error.	Add Attachment
Megan Thibeault	Oct 21, 2014 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 21, 2014 01:15 PM	Mo came by and fixed this	Add Attachment
Megan Thibeault	Oct 20, 2014 09:32 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 20, 2014 09:32 AM	REF 20038744	Add Attachment
Ruby Tidwell	Oct 17, 2014 03:40 PM	The printer that was giving a printer jam error message was not the one that was out of service, but the one next to it. I did not do anything with the printer that was out of order. However, it appears that this paper jam error is part of an ongoing issue (See SR# 54992)	Add Attachment
Ruby Tidwell	Oct 17, 2014 03:21 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 17, 2014 03:11 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Oct 17, 2014 02:54 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 17, 2014 02:54 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 17, 2014 02:54 PM	He called to say that the printer is still off and the "out of order" sign is still there.	Add Attachment
Ruby Tidwell	Oct 17, 2014 12:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 17, 2014 12:43 PM	Unjammed nonjammed printer.	Add Attachment
Ruby Tidwell	Oct 17, 2014 12:43 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Oct 17, 2014 10:55 AM	Printer error says there is a jam in the tray but there is nothing there and he can't get it to clear. He has tried restarting and the message still comes back up. REF-west	Add Attachment