Service Request Ticket - # 55038

Service Request Ticket - # 55038

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Service Request Information

CONTACT	Name	Hedgepeth, Sandra	Date	Oct 17, 2014 01:49 PM
	Department	Creative Arts/Theater-Dance	Phone	88739
	Location		Email	hedgepes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140338 (opens in a new window)	Bldg/Room	RA 107
	Service Tag		Description	HP Officejet Pro 8100 Color Inkjet ePrinter #CM752
	Serial No.	CN48QFV11D	Location	Sandra Hedgepeth, Creative Arts Office
	Model	CM752A	Hostname
	Notes	Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi	Ink/Toner Refill	BLK-HP950 Colors-Cyan, Magenta and yellow HP951
	Wired NIC	A0:2B:B8:67:09:37
	Wireless NIC	C4:34:6B:10:60:CA

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 05, 2014 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 05, 2014 02:45 PM	Called her cell and met her at her office. Printer is set up and drivers installed on her laptop.	Add Attachment
Ruby Tidwell	Nov 05, 2014 02:18 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Nov 04, 2014 06:55 AM	**This is an email** Hi Lori, I can be there early afternoon tomorrow, but you must call my cell so that I can meet you. I am very busy and mostly mobile and teaching a workshop (I can be interrupted. Please, please have them call my cell. 503-931-4140 Sandy	Add Attachment
Miles Rakestraw	Nov 03, 2014 01:51 PM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Nov 03, 2014 01:51 PM	Took the printer to her office and she was not there. She is hooking this printer up to a Mac laptop, which she did not leave. When she is available someone will need to properly set up this printer for her.	Add Attachment
Miles Rakestraw	Nov 03, 2014 12:49 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Lori Burgeson	Nov 03, 2014 10:46 AM	Setup today at 1pm	Add Attachment
Dyl Karbia	Nov 03, 2014 09:30 AM	Left VM	Add Attachment
Lori Burgeson	Oct 28, 2014 08:50 AM	Sent an email to Lenore regarding this ticket	Add Attachment
Lori Burgeson	Oct 23, 2014 07:00 AM	Sent email	Add Attachment
Dyl Karbia	Oct 20, 2014 10:13 AM	Left VM	Add Attachment
Sarah Pettigrew	Oct 17, 2014 01:49 PM	NEW EQUIP SETUP: A local printer needs to be setup and delivered to Sandy Hedgepath in RA 107. The WOU # is 20140338. The equipment is on the counter in ITC 008.	Add Attachment