Service Request Ticket - # 55044

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2014 10:10 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110029[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 5SWG4R1 Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 5SWG4R1 Location Loaner shelf

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:66:C5:7A


Wireless NIC A0:88:B4:B0:51:D4


Bluetooth NIC D0:DF:9A:3C:85:48

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Oct 20, 2014 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Oct 20, 2014 11:47 AM 
Laptop just needed time to recognize the wi-fi
before students attempted to log on.
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Miles Rakestraw Oct 20, 2014 11:46 AM 
Task reassigned to Miles Rakestraw.
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Shandelle Plasker Oct 20, 2014 10:10 AM 
****This is an email****
Greetings,

 

We can¿t get laptop 2011 0029 to log in. This is a
laptop we check out to students. Can you send
someone over to look at it please?

 

Angie Barry

Office Coordinator

Student Leadership & Activities

503.838.8064 (phone)

503.838.8427 (fax)
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