Service Request Ticket

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Service Request Information

CONTACT	Name	Armstrong, William	Date	Oct 20, 2014 11:21 AM
	Department	Health & Exercise Science	Phone	88999
	Location		Email	armstroj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121218 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	SC1MKV1SFDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:DA:12:56
	Wireless NIC	88:1F:A1:1F:75:26
	Bluetooth NIC	88:1F:A1:1F:75:27

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Nov 12, 2014 01:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Nov 12, 2014 01:08 PM	Set up his MacBook to create a mobile account and mapped his home and I drives.	Add Attachment
Nick Moore	Nov 12, 2014 12:05 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Nick Moore	Nov 12, 2014 12:05 PM	Jeff should be in a little after 1:30 if you could help him out it would be awesome thanks	Add Attachment
Nick Moore	Nov 12, 2014 08:31 AM	**This is an outgoing email** Hi Jeff, I was just seeing if you still needed assistance with your service request. if you do still need more help we hope to hear from you soon thanks Nick Description: Computer will not upload when turning on	Add Attachment Public
Nick Moore	Nov 04, 2014 03:45 PM	left a vm	Add Attachment
Nick Moore	Oct 31, 2014 11:15 AM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Oct 31, 2014 11:07 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lori Burgeson	Oct 31, 2014 11:07 AM	Please create a mobile account for him	Add Attachment
Katie Halvorson	Oct 31, 2014 07:59 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 31, 2014 07:59 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 31, 2014 07:59 AM	Hi! I picked up my laptop yesterday (Wednesday) after having the hard drive repaired. I can log into the computer on campus, but not at home. Is there possibly something I am missing or might there still be a problem with the computer? When I attempted to check e-mail from home this morning, my password would not work to open the computer from sleep mode. I checked again on campus later in the morning, and it worked. Tonight, at home, I couldn't awaken it again. Thoughts?? Thanks. Jeff	Add Attachment
Lori Burgeson	Oct 29, 2014 12:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 29, 2014 12:17 PM	Jeff came to the office to pick up his computer and John finished the rest of the setup in Jeff's profile	Add Attachment
Lori Burgeson	Oct 29, 2014 10:44 AM	**This is an email** Hi Jeff, I have your Mac laptop ready to be delivered or you can pick it up here. There are a few things we need to perform when you are logged in to finish setup. Please let me know if you would like us to bring it to you (and your availability) or if you would prefer to pick it up in our office. Thank you, Lori	Add Attachment
Lori Burgeson	Oct 29, 2014 08:08 AM	Nac agent does not need installed. He has an exception that has previously been made.	Add Attachment
Lori Burgeson	Oct 29, 2014 08:00 AM	Also needs Nac agent installed	Add Attachment
Lori Burgeson	Oct 28, 2014 12:29 PM	His office hours are tomorrow from 12-1:50	Add Attachment
Lori Burgeson	Oct 28, 2014 12:28 PM	Imaged machine. In Jeff's profile, the following needs to be completed: Install remaining AppStore updates using his personal account Map Printers Map Drives Add as Admin	Add Attachment
Vikas Sharma	Oct 28, 2014 12:27 PM	Left VM	Add Attachment
Lori Burgeson	Oct 23, 2014 01:49 PM	**This is an email** OK Thank you!! Jeff	Add Attachment
Lori Burgeson	Oct 23, 2014 01:08 PM	**This is an email** Hi Jeff, I just wanted to update you regarding your MacBook Pro. I did take it in to the Apple Store earlier this week to replace some failed hardware - the hard drive on the computer died. Once we receive the computer back from Apple, we will need to install the Operating System and be able to get the computer back to you. I will let you know when we have it ready. Please let me know if you have any questions. Thank you, Lori	Add Attachment
Lori Burgeson	Oct 22, 2014 08:28 AM	Dropped laptop off at Mac store yesterday afternoon for repair.	Add Attachment
Lori Burgeson	Oct 21, 2014 07:54 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 21, 2014 07:54 AM	Laptop is showing a status bar then the No symbol when powered on. Tried resetting PRAM and received same result. Tried safe boot, repair disk then image, and finally erase disk then image all receiving same result. Will take laptop in to Mac store.	Add Attachment
Miles Rakestraw	Oct 20, 2014 11:51 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Shandelle Plasker	Oct 20, 2014 11:21 AM	This laptop is not loading when turning on. It has a loading bar that is frozen. The computer says it is not charged but he charged it last night tell this morning. He would like to be located by cell phone at 971 832 0981. His hours are M-F 8AM to 2 or 3PM. *The laptop is located on the desk behind the helpdesk area.*	Add Attachment