Service Request Ticket - # 55048

Service Request Information

CONTACT Name Asleson, Elke   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2014 11:56 AM
Department Health & Exercise Science Phone 88173
Location Email aslesoe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20071201[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Deskjet 6940DT Color Inkjet Printer #C8973A#B1H
Serial No. SMY82CCS1XX Location PDR 2023 Giveaway

Model C8973A Hostname
Notes networkable, 36ppm black and 27 ppm color, USB, 4800 dpi, duplexing, extra 250 shhet paper tray Ink/Toner Refill

Wired NIC 00:1E:0B:F9:15:0C


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Oct 22, 2014 03:45 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 21, 2014 04:54 PM
Black ink cartridge was out, she was going to get 
another one from her office admin. Some colors 
would print but no black text would print.  If 
the new ink cartridge does not help she is going 
to ask for a new printer.
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John Rushing Oct 21, 2014 03:23 PM
Task reassigned to John Rushing.
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Shandelle Plasker Oct 20, 2014 11:56 AM
****This is an email****
Hello,

We have a printer in OPE 206 that is acting up. 
It is an HP 6940 & we haven't had any issues with
this model so before we replace it, we were hoping
someone could take a look at it.  I gave the
faculty a brand new black & color cartridge
recently so that should NOT be the issue, however,
I understand that on rare occasions, there can be
duds.

Anyway, the faculty in that office is Elke Asleson
and she is at 88173 and she is best available on
T/Th from 2:30 - 4:00.  If someone could take a
look at it and let us know, we would appreciate it.

Thank you,

Diana McAlpine
Administrative Program Assistant
Health & Physical Education
(503)838-8908
(503)838-8370 (fax)
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