Service Request Ticket - # 55051

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2014 12:52 PM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100665[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro with Apple Protection Plan
Serial No. C17FD7M4DH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025

Wired NIC C8:2A:14:1A:36:1C


Wireless NIC E0:F8:47:2D:7D:3A


Bluetooth NIC E0:F8:47:2D:7D:3B

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Nov 12, 2014 04:56 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Nov 12, 2014 04:56 PM 
I realize the problem causing the mouse jumping
around was the Bluetooth. In so doing I turn it off.
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Dyl Karbia Nov 10, 2014 04:56 PM 
Task reassigned to Dyl Karbia.
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Ruby Tidwell Nov 05, 2014 04:09 PM 
Sent email
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Nicole Crane Nov 04, 2014 01:47 PM 
Priority changed from (3) Priority to (2) High Priority.
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Shandelle Plasker Nov 03, 2014 10:35 AM 
He called and thought someone was coming down at
10AM to help with this issue. I told him that it
was not a set appointment. Please email him today
when you have a chance to actually schedule an
appointment with him. Email will be best sense VM
have been left already quite a bit.
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Miles Rakestraw Oct 30, 2014 02:52 PM 
He will available for someone to come look at his
mouse Monday at 10:00 am.
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Ruby Tidwell Oct 30, 2014 10:13 AM 
Left VM
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Vikas Sharma Oct 28, 2014 12:45 PM 
He was not there
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Vikas Sharma Oct 28, 2014 11:50 AM 
He will be in around 12:30pm today.
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Babatunde Idahor Oct 24, 2014 10:37 AM 
Dr Nail is not in today.Have to check on him next 
week Monday.
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Miles Rakestraw Oct 23, 2014 01:00 PM 
Left VM.
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Miles Rakestraw Oct 21, 2014 01:25 PM 
Left VM
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Shandelle Plasker Oct 20, 2014 12:52 PM 
His courser keeps freezing and jumping around the
page. Today it was allowing him to click on reply
on some emails and not others. One minute the
courser will not allow him to do anything and then
all of a sudden it will work for a bit. 

Please contact him by office phone first. If you
can not get a hold of him through office phone
please call his cell at 503 949 5512.
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