Service Request Ticket

Service Request Information

CONTACT	Name	Enright, Eric	Date	Oct 20, 2014 03:17 PM
	Department	The Research Institute	Phone	89214
	Location		Email	enrighte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130070 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	8Z6NMX1	Description	Dell Latitude E6530,i7-3540M(3.0GHz, 4M Cache)
	Serial No.	8z6nmx1	Location	Green Room-BK HAM radio
	CPU	Intel Core i7-3540M Processor (3.0GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Captivate 7 WIN From P0091252, Adobe Production Prem CS6 from P0091252
	Wired NIC	F0:1F:AF:2C:37:86
	Wireless NIC	6C:88:14:E3:5B:18
	Bluetooth NIC	24:FD:52:36:D1:35

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 21, 2014 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 21, 2014 03:33 PM	Move all- (Hero and Roboto fonts) from usb to the font folder in the control panel. Had to install each one manually and it worked fine.	Add Attachment
Babatunde Idahor	Oct 21, 2014 01:14 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Oct 20, 2014 05:10 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Oct 20, 2014 05:03 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Oct 20, 2014 05:03 PM	Went over to Eric's office but he had closed for the day.	Add Attachment
Kevin Thibeault	Oct 20, 2014 03:17 PM	He would like help transferring fonts from one computer to another. He keeps getting an error message every time he tries it. He will be available today until 5 and all day tomorrow.	Add Attachment