Service Request Ticket

Service Request Information

CONTACT	Name	Kuletz, Elayne	Date	Oct 20, 2014 04:30 PM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140326 (opens in a new window)	Bldg/Room	ITC 205C
	Service Tag		Description	Apple iMac 27-inch #Z0PF
	Serial No.	SD25NH0F2F8J9	Location	Ben Hays to replace W#20101414
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0095622, TRANSFER from W#20101414 Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771
	Wired NIC	88:63:DF:AC:81:A3
	Wireless NIC	0C:4D:E9:BD:94:B6
	Bluetooth NIC	88:63:DF:AC:81:A4

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 27, 2014 10:42 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Oct 27, 2014 10:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 27, 2014 10:42 AM	I was able to get hold of Elayne and help her download the apps she requested.	Add Attachment
Lori Burgeson	Oct 22, 2014 09:19 AM	She will be back Monday Oct 27	Add Attachment
Ruby Tidwell	Oct 21, 2014 09:09 AM	Left VM	Add Attachment
Kevin Thibeault	Oct 20, 2014 04:30 PM	She would like somebody to stop by and help her add apps via the app store.	Add Attachment