Service Request Ticket - # 55058

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2014 04:41 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101379[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 341TJQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007, TRANSFERRED APRIL 2015 to W#20140488 --Adobe Acrobat Pro 10 WIN license from P0083034 & Adobe Design Standard CS6 WIN from P0085592

Wired NIC BC:30:5B:DF:8D:F7

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 06, 2014 10:20 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Nov 06, 2014 10:20 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Ruby Tidwell Oct 29, 2014 03:22 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 29, 2014 03:22 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Ruby Tidwell Oct 23, 2014 09:36 AM 
They will probably just get rid of 20031369[Edit Inv], 
and are looking into getting 20070980[Edit Inv] replaced 
(as it is currently running XP)

They will contact us soon.
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Ruby Tidwell Oct 21, 2014 10:19 AM 
Ran Malwarebytes on computers 20101379[Edit Inv] and
20070980; ran windows updates.  20070980[Edit Inv] found
some detected threats, which were removed.

They also asked about computer 20031369[Edit Inv], which is
powering on but will not display on their monitor.
 The monitor seemed to be working fine, but the
port to plug in the dvi cable to the computer was
noticeably loose.
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Ruby Tidwell Oct 21, 2014 09:22 AM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Oct 20, 2014 04:41 PM 
He thinks one of the computers in the Print shop
might have a malware virus and would like someone
to do some scans on them.
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