Service Request Ticket - # 55059

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2014 08:10 AM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130734[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35D6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35D6M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:9C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 21, 2014 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 21, 2014 09:37 AM 
reinstalled sophos, and it updated
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Megan Thibeault Oct 21, 2014 08:18 AM 
Task reassigned to Megan Eichler.
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Katie Halvorson Oct 21, 2014 08:10 AM 
Sophos is not properly updating.  When she tries
to update, it says it fails.  There is a red X
over the icon now and she got an email from Bill
saying that was not good.  She isn't worried she
has any viruses but she needs to know if sophos is
doing its job.
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