Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Oct 21, 2014 11:44 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080581 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P3005DN Printer #Q7815A#ABA
	Serial No.	SCNR2R02316	Location	PDR
	Model	Q78915A	Hostname	provost.wou.edu
	Notes	100-sheet multipurpose tray, 500 sheet input tray, duplexing Roller Kit from P0078821 FEB2011 SR#41188, LJ PP3005dn transfer Roller #RM1-1508-000 from P0095829 OCT2014 SR#55060; LaserJet P3005N Network Formatter #Q7848-61006 from P0096406 JAN2015 SR#55718	Ink/Toner Refill
	Wired NIC	00:21:5A:7B:1A:F9

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 07, 2014 08:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 07, 2014 08:37 AM	Bad tray, switched with broken printer. Good to go	Add Attachment
Megan Thibeault	Oct 21, 2014 01:14 PM	PR#8067	Add Attachment
Miles Rakestraw	Oct 21, 2014 01:01 PM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Oct 21, 2014 01:01 PM	Need maintenance kit.	Add Attachment
Miles Rakestraw	Oct 21, 2014 12:57 PM	Task reassigned to Vikas Sharma.	Add Attachment
Alyssa Little	Oct 21, 2014 11:44 AM	**This is an email** Hi, Attached is an image of what my printer # 20080581 located in ADM 202, Office of Academic Affairs. I've tried a new cartridge, looked for anything that might be jammed, but can't locate anything. I've also tried turning the paper and using other paper. Any suggestions on what might be going wrong with this printing? Thank you, Kathy	Add Attachment