Service Request Ticket

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Service Request Information

CONTACT	Name	Trine, Erin	Date	Oct 21, 2014 01:49 PM
	Department	Deaf Studies and Professional Studies	Phone	88730
	Location		Email	trinee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131017 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20LF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --Camtasia for Mac Acad V2.10.4 from VISA2015005093 FEB2016
	Wired NIC	68:5B:35:D2:C2:84
	Wireless NIC	88:63:DF:8C:12:B3
	Bluetooth NIC	88:63:DF:8C:12:B4

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 23, 2014 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 23, 2014 10:40 AM	Unbound and rebound, she was able to log on	Add Attachment
Ruby Tidwell	Oct 23, 2014 10:39 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 23, 2014 10:39 AM		Add Attachment
Alyssa Little	Oct 23, 2014 10:20 AM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Oct 23, 2014 10:20 AM	**This is an email** Hello, I am only on campus until 12:30. I just got out of a meeting and will be in my office until then. Is there anyone else who can help with computer now? I do not have another computer and need this one in order to get my work done. Thank you, Erin Trine	Add Attachment
Megan Thibeault	Oct 22, 2014 03:59 PM	**This is an email** Erin, Service Request ticket 55067, has information that our tech Nick came out and met with you. I updated this ticket with the email above. It sounds like we will need to reimage you machine. Nick works tomorrow from 2pm-5pm. Does that work for you? Thanks, Megan	Add Attachment
Megan Thibeault	Oct 22, 2014 03:57 PM	**This is an email** Hello, I had a tech come help me yesterday because I was unable to log into the computer in my office (Ed 238). Unfortunately, he wasn't able to fix the issue and I am still unable to log in. He have me some other login info to try but it is not working either. He thought the computer might need to be re-imaged and said that would take a day. I am contacting UCS to see if that process is starting or is in progress. It's been a week since I've been able to use my computer which makes it really tough to get needed work done. I appreciate your help with this issue. Thanks, Erin Trine Sent from my iPhone	Add Attachment
Nick Moore	Oct 21, 2014 03:03 PM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Oct 21, 2014 03:03 PM	went a took a look. there looked like a problem with the computer being connected to the network. went into active directory and clicked on the box for creating a profile when not connected to the network. after that i had trine log in and it wouldn't create the profile and said there was an error. and would go back to the log in screen. i think the next step would be a re image.	Add Attachment
Alyssa Little	Oct 21, 2014 02:04 PM	She will be available until 3PM today	Add Attachment
Alyssa Little	Oct 21, 2014 01:49 PM	She shut down her computer this weekend and hasn't been able to log into since. She is able to log into other computers around campus just not her own.	Add Attachment