Service Request Ticket - # 55068

Service Request Information

CONTACT Name Smith, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2014 02:12 PM
Department Deaf Studies and Professional Studies Phone 88744
Location Email smithj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120706[Edit Inv] (opens in a new window) Bldg/Room RWEC 158
Service Tag FJ2QXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. fj2qxw1 Location Julia Smith?

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:62:E4


Wireless NIC B8:76:3F:36:1D:5F


Bluetooth NIC 20:16:D8:9B:92:CC

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Oct 21, 2014 02:42 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Oct 21, 2014 02:42 PM 
Task reassigned to Miles Rakestraw.
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Miles Rakestraw Oct 21, 2014 02:42 PM 
Consolidated her monitors with the docking
station.  Everything seems to be working properly.
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Alyssa Little Oct 21, 2014 02:12 PM 
She tried updating her laptop today and when she
came back to it the laptop wont start up (only
showing a white screen) and the monitors attached
to the laptop wont start up either.
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