Service Request Ticket - # 55069

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2014 03:24 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130150[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61DXDNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312; TRANSFER: QuickTime 7 Pro for MAC from P0057077

Wired NIC 10:DD:B1:EA:4C:DB


Wireless NIC EC:35:86:2D:BD:0E


Bluetooth NIC EC:35:86:2D:BD:0F

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Oct 22, 2014 03:33 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Oct 22, 2014 03:33 PM 
I was able to get hold of Scott and activated his
Toast program. Tested upon activation it works
just fine...
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Dyl Karbia Oct 22, 2014 02:01 PM 
Task reassigned to Dyl Karbia.
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Alyssa Little Oct 21, 2014 03:24 PM 
****This is an email****
That same Mac here in the TRC (HL 124) also needs
the license entered for Toast Titanium.  I tried
to run it today and it prompted me for the license
number. 

Thanks,
Scott

-------------------------------------
Scott Carter
Instructional Technologist
Hamersly Library
Technology Resource Center (HL 123)
Western Oregon University
503-838-8848
carters@wou.edu
http://www.wou.edu/wp/carters
-------------------------------------

On Mon, Oct 20, 2014 at 4:14 PM, Kyle Khoury
 wrote:

    We had a mac last week taken in to be fixxed
and they brought it back, but we have a licensing
issue with the adobe suite. Photoshop, premiere
and other programs wont open says we need to sign
into our adobe account.

    20130150[Edit Inv] is the number

    Scott Carter would be the supervisor for this
area.
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