Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Oct 22, 2014 10:00 AM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100686 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB898436E	Location	PDR
	Model	P3600/DN	Hostname	sweats.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V PRINTER MAINT: Xerox 3600 Fuser Maintenance Kit, 110V, New #3600-ZI VISA2015005272 MAY2016 SR60021 IP:140.211.78.63	Ink/Toner Refill
	Wired NIC	00:00:AA:BE:77:DD

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 04, 2014 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 04, 2014 02:27 PM	replaced the fuser-good to go	Add Attachment
Megan Thibeault	Oct 22, 2014 10:09 AM	PR#8068	Add Attachment
Megan Thibeault	Oct 22, 2014 10:09 AM	needs new fuser	Add Attachment
Megan Thibeault	Oct 22, 2014 10:09 AM	Does the error report Fuser Failure? Go to Step 2. Go to Step 3. 2. Check the thermistor. Is the circuit open? Replace the Fuser (page 7-54). Replace the Main Board (page 7-39). 3. Check the line voltages across the thermostats. Are they open? Replace the Fuser (page 7-54). Go to Step 4. 4. Is the Fuser getting power? Replace the Fuser (page 7-54). Replace the SMPS (page 7-76). Replace the Main Board (page 7-39).	Add Attachment
Megan Thibeault	Oct 22, 2014 10:00 AM	**This is an email** Printer 20100686 - Xerox Phase 3600 at the HWC front desk has had a few errors recently regarding stating up. The new one is Low Heat Error - Cycle power". If you have time to come over and kick it back into shape I would appreciate it.	Add Attachment