Service Request Ticket - # 55074

Service Request Information

CONTACT Name Gilman, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2014 10:07 AM
Department Athletics Phone
Location Email gilmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101136[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55RPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Adobe CS5.5 Design Std WIN license from P0082866

Wired NIC BC:30:5B:DA:94:5E

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 22, 2014 01:57 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 22, 2014 01:57 PM 
made him an admin, and got his drives mapping.
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John Rushing Oct 22, 2014 11:18 AM 
Task reassigned to John Rushing.
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Nicole Crane Oct 22, 2014 10:18 AM 
Contact changed from Barrett Henderson to Mark  Gilman.
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Nicole Crane Oct 22, 2014 10:08 AM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Oct 22, 2014 10:07 AM 
Their is a stat computer in 302F Admin Building 
and he needs to be made an admin on it. 
He also said that Dyl had a list of shared 
folders that he needs added to. Dyl was supposed 
to send an email with directions on how to map to 
those drives but has not.
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