Service Request Ticket - # 55076

Service Request Information

CONTACT Name Poole, Jesse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2014 11:21 AM
Department Student Success & Advising Office Phone 88083
Location Email poolej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20111081[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. d5m1gs1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFFER to new laptop W#20140707 SR59636 MAR2016[TRANSFER from W#20090555- Camtasia Studio 7.1/Snagit 11.0 Bundle Academic Electronic Version from VISA2011002956 MARCH2014]

Wired NIC D4:BE:D9:39:59:09


Wireless NIC 8C:70:5A:6D:19:7C


Bluetooth NIC 9C:B7:0D:EE:71:9F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Oct 22, 2014 12:13 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Oct 22, 2014 12:13 PM 
RAM installed. Laptop functioning properly and
registering new RAM.
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Miles Rakestraw Oct 22, 2014 11:52 AM 
Task reassigned to Miles Rakestraw.
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Tricia Flaherty Oct 22, 2014 11:21 AM 
This 4GB SoDIMM will be on the shelf across from
the restroom with an invoice (he should have one
4GB soDIMM already installed but an empty slot
available - 2 slots on this model)
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