Service Request Ticket - # 55080

Service Request Information

CONTACT Name Amerson, Ingrid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2014 01:46 PM
Department The Research Institute Phone 88334
Location Email amersoi@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 29VZHQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A1:DD:FA

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 22, 2014 03:53 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 22, 2014 03:53 PM 
Ran malwarebytes, which found all kinds of lovely 
things to quarantine.  Also ran some updates.
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Ruby Tidwell Oct 22, 2014 02:06 PM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault Oct 22, 2014 01:48 PM 
Anyone can come by to look at this machine, no 
one from TRI needs to be there. Door is 
normally open.

If you can't get in please contact Alyssa at 
88959

Todd RM 131
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Megan Thibeault Oct 22, 2014 01:46 PM 
Google chrome is having lots of popups. Sounds 
like some malware.
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