Service Request Ticket - # 55086

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2014 08:01 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140015[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL145646 Location PDR

Model ColorQube 8870 Hostname rice109.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.114.50 Metered pin: 2821 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:54:13:31

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Kevin Thibeault Oct 27, 2014 01:53 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 24, 2014 08:10 AM 
Mo is on this way now to fix this machine
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Megan Thibeault Oct 23, 2014 09:24 AM 
ref20048796
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Ruby Tidwell Oct 23, 2014 09:06 AM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Oct 23, 2014 09:06 AM 
Removed paper, but then displayed error message:
Printer Error: 91,721.00:125
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Ruby Tidwell Oct 23, 2014 08:42 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Oct 23, 2014 08:01 AM 
Lenore left a voice mail about the Rice 109
printer having a jam that she can't seem to get
resolved. The error doesn't go away and she can't
get the jam out.
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