Service Request Ticket

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Service Request Information

CONTACT	Name	Bergeron, Thomas	Date	Oct 23, 2014 08:23 AM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	berge@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100329 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
	Serial No.	W804200EATP	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 20111 installed as 2008 from P0077403; Finale 2014c - use seat site license
	Wired NIC	C8:BC:C8:9B:27:7A
	Wireless NIC	F0:B4:79:15:07:09
	Bluetooth NIC	F0:B4:79:07:C7:EB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 29, 2014 08:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 29, 2014 08:04 AM	Nick was able to install Finale and add him as an administrative user. The laptop has been delivered.	Add Attachment
Lori Burgeson	Oct 29, 2014 06:55 AM	Task reassigned to Lori Burgeson.	Add Attachment
Alyssa Little	Oct 28, 2014 11:22 AM	stopped by to check on the status of his laptop, if possible please contact him at (503)917-9835 with an eta/update	Add Attachment
Lori Burgeson	Oct 28, 2014 09:47 AM	**This is an email** Perfect! I will proceed with the install. As far as a registration code - I think I have everything I need, but I will contact you again if I need anything from you. Thanks! Lori	Add Attachment
Lori Burgeson	Oct 28, 2014 09:47 AM	**This is an email** Hi Lori, yes, you can proceed with Tom's install. Is there a specific registration (finale) code that I need to give you (like I do for Apple Logic)? If not, then install away!! Thanks, -Kevin	Add Attachment
Lori Burgeson	Oct 28, 2014 09:21 AM	Emailed Kevin Walczyk to make sure he has assigned a Finale license to Thomas as Kevin is the distributor of some of those Finale licenses. Thomas needs to be logged in to be given admin privileges	Add Attachment
Katie Halvorson	Oct 28, 2014 08:17 AM	He is leaving it up at SRD 503-917-9835	Add Attachment
Katie Halvorson	Oct 28, 2014 08:17 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 28, 2014 08:17 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 28, 2014 08:17 AM	He needs admin rights back to his computer. Also, he can't figure out how to get the shortcuts he saved, back on his computer. He also needs Finale on his computer. Kevin Walczyk has the license for this software that needs to go on the computer.	Add Attachment
Lori Burgeson	Oct 27, 2014 03:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 27, 2014 03:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 27, 2014 03:13 PM	Mac has been reimaged and Mavericks has been installed. All updates complete. He has an exception in the NAC, so the agent is not installed on the laptop. He is picking up the laptop around 4 today.	Add Attachment
Shandelle Plasker	Oct 27, 2014 10:38 AM	He brought in his computer and Nick has it now. He wants 10.9 to be re installed.	Add Attachment
Ruby Tidwell	Oct 24, 2014 10:17 AM	He emailed me a few times - his macbook is running well for now, so he doesn't want to reimage it. He will let us know if it starts giving him problems again. If he does, here is the list of software on it that he emailed me: Apple Pages/Numbers/Keynote Finale Sandvox Melodyne Nuendo jAlbum Fetch Aperture Gnucash Spotify PW Safe Waveburner Tune Sweeper Dropbox Box Skim Fast Audio Converter	Add Attachment
Ruby Tidwell	Oct 24, 2014 09:54 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 23, 2014 10:44 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 23, 2014 10:21 AM	Sent email to let him know his options; also reminded him to back up anything saved locally for image process	Add Attachment
Ruby Tidwell	Oct 23, 2014 10:04 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Oct 23, 2014 10:01 AM	Although you can technically install Yosemite on late 2007 machines, it is unlikely the hardware will operate well. He is running the minimum hardware requirements to use Yosemite - 4GB Ram. This is most likely why he is seeing glitching and why everything would be running slow. Best thing would be to roll him back Operating Systems.	Add Attachment
Katie Halvorson	Oct 23, 2014 09:21 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 23, 2014 09:21 AM	He said everything runs really slow and programs are delayed and sometimes just won't open. Things are glitching and he can't get anything done.	Add Attachment
Lori Burgeson	Oct 23, 2014 09:18 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Oct 23, 2014 09:18 AM	Can you please ask him what specifically is not working? I know his wireless connection will not work with Yosemite, but we need more information on this ticket.	Add Attachment
Katie Halvorson	Oct 23, 2014 08:23 AM	He updated his Mac to Yosemite and nothing is working now. He is going to drop it off Friday morning at the SRD for someone to take a look. 503-917-9835	Add Attachment