Service Request Ticket - # 55093

Service Request Information

CONTACT Name Blasco, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2014 02:21 PM
Department The Research Institute Phone 88783
Location Email blascop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140329[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5C3SH12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 5C3SH12 Location PDR 2023 Giveaway

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095642; SPSS Statistics Prem Faculty PAck Term license from P0097050(includes Spss Statisics Prem AuthUser,SamplePowers,VisualizationDesginer, and AMOS AuthUser); Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016(shared with desktop W#20130090)
TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Oct 23, 2014 03:12 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Oct 23, 2014 03:12 PM 
Went over to Patricia's office.We did a restart 
on the laptop and the I: drive re-appeared.The 
SSID must have switched from wou-secure to wou-
guest at some point.
The wou-secure is set to connect within range.
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Babatunde Idahor Oct 23, 2014 02:51 PM 
Task reassigned to Babatunde Idahor.
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Alyssa Little Oct 23, 2014 02:21 PM 
She says that Cisco is popping up a lot and
continuously asking her to login, and she also
needs to be able to access one of the I:drives she
has access to from her laptop.
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