Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Oct 24, 2014 11:27 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20120013 (opens in a new window)	Bldg/Room	APSC 301
	Service Tag		Description	Apple iPad with Wi-Fi 16GB-Black #MC705LL/A
	Serial No.	DMQJ2DRYDJ8T	Location	Katherine Schmidt, Writing Center
	CPU	1GHz dual-core Apple A5
	OS	Unknown	Software
	Wireless NIC	B0:65:BD:72:B7:8E
	Bluetooth NIC	B0:65:BD:72:B7:8F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 24, 2014 11:56 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 24, 2014 11:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Oct 24, 2014 11:46 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 24, 2014 11:46 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 24, 2014 11:46 AM	Lori reset it and everything is working fine now. Katherine's worker came to pick it up.	Add Attachment
Lori Burgeson	Oct 24, 2014 11:43 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 24, 2014 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 24, 2014 11:43 AM	Performed a reset of the iPad and tested keyboard in multiple apps and online. Everything seems to be functioning normally. Katie is calling to let her know she can pick up her iPad.	Add Attachment
Katie Halvorson	Oct 24, 2014 11:27 AM	Ipad has been restarted but the keyboard is very delayed whenever they try and use it. It takes forever in all applications. iPad is up front at SRD in teal case.	Add Attachment