Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	Oct 24, 2014 01:02 PM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140233 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5F8ST12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	5F8ST12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1 Isee Stella 9.1.3
	Wired NIC	34:17:EB:C2:A3:72

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Oct 24, 2014 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Oct 24, 2014 02:38 PM	Stella was installed and licensed.	Add Attachment
Zach Myers	Oct 24, 2014 02:23 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Oct 24, 2014 02:23 PM	heading over	Add Attachment
Lori Burgeson	Oct 24, 2014 01:53 PM	Installer can be found at T:\Isee\STELLA\Stella 9.1 WIN_MAC	Add Attachment
Lori Burgeson	Oct 24, 2014 01:11 PM	This station should have received the same image the lab received. Please check to make sure that it did.	Add Attachment
Katie Halvorson	Oct 24, 2014 01:02 PM	Stella has been purchased and needs to be downloaded to the instructor station. It has been on this computer for the last few years but it isn't on there now. She thinks it didn't get back on with the new computer. NS123	Add Attachment