Service Request Ticket - # 55113

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2014 10:00 AM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110835[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GDZ4V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:31:32

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

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Entered by Date Memo
Lori Burgeson Oct 29, 2014 10:00 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 29, 2014 10:00 AM 
New PSU was installed yesterday
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Lori Burgeson Oct 27, 2014 10:05 AM 
Contact changed from Faye Whitenack to Lori Burgeson.
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Lori Burgeson Oct 27, 2014 10:05 AM 
The warrantied PSU will be placed in 20110339[Edit Inv] 
which is by Richard's old desk.
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Lori Burgeson Oct 27, 2014 10:04 AM 
A working Power Supply unit has been put in Faye's 
machine so when she returns to work, she will have 
a working machine.
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Lori Burgeson Oct 27, 2014 10:00 AM 
Computer not powering on; no diagnostic lights 
illuminated.  Dyl did some troubleshooting.  
Warrantying PSU with Dell.  Should receive it 
within 24-48 hours pending their approval.
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