Service Request Ticket

Service Request Information

CONTACT	Name	Shoji, Malia	Date	Oct 27, 2014 10:12 AM
	Department	Athletics	Phone
	Location		Email	shokim@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090833 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Studio 17, 1.6GHz, 4GB DDR3, 1333MHz
	Serial No.	CZ6YZL1	Location	PDR
	CPU	Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)
	OS	Windows 7 Pro	Software	WIN 7 Pro, bundled with Dell Webcam 1.4 app, Roxio Easy CD&DVD 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074165
	Wired NIC	00:26:B9:B5:FD:C3
	Wireless NIC	70:1A:04:DE:D8:40

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 27, 2014 10:27 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Dyl Karbia	Oct 27, 2014 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 27, 2014 10:18 AM	Fixed itself.	Add Attachment
Shandelle Plasker	Oct 27, 2014 10:12 AM	When importing a video they get an error. This happens quite a bit and Nick has gone down and fixed the issue. They would like for someone to come down if possible today so they can finish their work. They are available tell 1PM. Contact her by cell: 719-369-7979	Add Attachment