Service Request Ticket - # 55115

Service Request Ticket - # 55115

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Service Request Information

CONTACT	Name	Leitschuh, Carol	Date	Oct 27, 2014 10:56 AM
	Department	The Research Institute	Phone
	Location		Email	leitschuhc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101292 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	29WZHQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29WZHQ1	Location	008(Underneath the standup desk)
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:8A:81

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 12, 2014 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 12, 2014 03:53 PM	I spoke with Megan regarding this task and we both check online and realize that the printer doesn't have a online drive that support window's 7. In so doing I was asked to bring the printer to the our office.	Add Attachment
Kevin Thibeault	Nov 03, 2014 02:41 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Nov 03, 2014 02:41 PM	She just sent an email back to us saying that the printer worked for long enough to print one document and now it has the same problems.	Add Attachment
Dyl Karbia	Oct 30, 2014 12:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 30, 2014 12:05 PM	The machine was malfunctioning in Carol office. I brought it over to our office and tested another keyboard on it and it works just fine. I return the machine to the owner's office.	Add Attachment
Ruby Tidwell	Oct 30, 2014 08:45 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Oct 30, 2014 08:15 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Oct 30, 2014 08:12 AM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Oct 29, 2014 11:56 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shandelle Plasker	Oct 29, 2014 11:56 AM	Nancy Ganson called wondering about this service request. Carol comes into work starting next week on Monday. They would like to try to get the computer fixed before Carol comes in. Please contact Nancy to talk to her about her concerns today. Ext:88808	Add Attachment
Dyl Karbia	Oct 27, 2014 11:02 AM	Task reassigned to Dyl Karbia.	Add Attachment
Shandelle Plasker	Oct 27, 2014 10:56 AM	She came in to switch out her keyboard thinking it was the issue. I checked the key board and it was working fine before I gave it to her. Now we are thinking that the computer is the one having the issue. She cannot enter in a period when typing on her computer and also she has to be on cap lock to be able to type in lower cases. She is only in for today but has told Nancy Ganson to allow you guy in. Nancy will also be the contact person. She would like to be contacted through the phone before coming over. Nancy's Ext:88808	Add Attachment