Service Request Ticket - # 55116

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2014 12:27 PM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130556[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334LDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993, Apple LOGIC PRO X from MUSIC Dept(25user)License from renewal P0095256, Finale 2014c from Music Site license from P0095335

Wired NIC 68:5B:35:B2:85:0D


Wireless NIC 60:03:08:EB:AA:EA


Bluetooth NIC 60:03:08:EB:AA:EB

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 29, 2014 06:54 AM 
Gavin has his new MacBook.  H, I, J, K drives 
have been mapped.  Grendel, Beowulf, and a 
local printer have been added to his list of 
printers and each tested successfully.

He does have his old MacBook as some files need 
to be transferred from the old laptop to the 
new laptop.  I will pick it up when he is 
finished transferring items; or I will transfer 
things to an external drive here as the old 
laptop is misbehaving.
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Lori Burgeson Oct 28, 2014 08:22 AM 
Uploading new image to Bumblebee now
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Lori Burgeson Oct 28, 2014 06:55 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 28, 2014 06:55 AM 
Creating a more up-to-date image with this MacBook 
Pro.
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Sarah Pettigrew Oct 27, 2014 12:27 PM 
NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and 
delivered to Gavin Keulks in APSC 210 before this Friday as he is 
leaving for a business trip. The WOU # of the new laptop is 
20130556[Edit Inv] and the old laptop is 20101353[Edit Inv]. The new equipment is 
on the shelves across from the restroom in ITC 009.
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