Service Request Ticket - # 55119

Service Request Information

CONTACT Name Hamlin, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2014 01:17 PM
Department College of Education Phone 88471
Location Email hamlinw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131019[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. the iMacD25MR20YF8J7 Location Student worker #1

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155; Adobe CC* NAMED user SEPT2017

Wired NIC 68:5B:35:D4:23:6D


Wireless NIC 88:63:DF:8C:0D:91


Bluetooth NIC 88:63:DF:8C:0D:92

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Nov 04, 2014 08:57 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 04, 2014 08:57 AM 
Added Bill as an admin user on the machine.  
Connected ED-111Color from Krusty.  Connected 
local printer 20130404[Edit Inv] (Xerox 3250).  Connected 
H, I, P, X drives.  Performed successful test 
prints to both printers.
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Lori Burgeson Oct 30, 2014 10:04 AM 
Scheduled for 8:30am Tuesday, Nov. 4
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Lori Burgeson Oct 30, 2014 09:50 AM 
****This is an email****
How does Tuesday first thing in the morning 
work for you?  Right around 8am?

Lori
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Lori Burgeson Oct 30, 2014 09:50 AM 
****This is an email****
Hi Lori,

Would sometime on Tuesday next week work for 
you? That would give me some time to save 
everything. Thanks!

Bill
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Lori Burgeson Oct 30, 2014 06:51 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 30, 2014 06:51 AM 
****This is an email****
Hi Bill,

We have a new iMac ready to bring over to your 
office and set up for you.  Before we can 
perform the swap, please save everything you 
might have on your current desktop (files, 
folders) to a network drive such as your H 
drive.  This will allow us to transfer 
everything from your old machine to your new 
machine.  Please let me know your availability 
the rest of this week and next week and I will 
make an appointment with you to deliver and set 
up your new computer.

Thanks!
Lori
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Ruby Tidwell Oct 28, 2014 10:30 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 28, 2014 10:30 AM 
GFA checklist complete; ready to deploy
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Ruby Tidwell Oct 28, 2014 08:27 AM 
Task reassigned to Ruby Tidwell.
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Sarah Pettigrew Oct 27, 2014 01:17 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Bill Hamlin in ED 114B. The WOU # of the new computer is 
20131019[Edit Inv]. The WOU # of the old computer is 20101404[Edit Inv] and the 
old monitor is 20080512[Edit Inv]. The new equipment is on the counter in 
ITC 008.
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