Service Request Ticket - # 55121

Service Request Ticket - # 55121

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Service Request Information

CONTACT	Name	Digmann, Jackie	Date	Oct 27, 2014 02:26 PM
	Department	Admissions Office	Phone	88502
	Location		Email	digmannj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130612 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DN Color Printer
	Serial No.	XFL140313	Location	PDR
	Model	P8870/DN	Hostname	june.wou.edu / ad-june
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.64.17	Ink/Toner Refill
	Wired NIC	9C:93:4E:30:CC:13

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 06, 2014 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 06, 2014 01:50 PM	Replaced feed rollers, printer was printing just fine.	Add Attachment
Megan Thibeault	Nov 06, 2014 11:07 AM	93,984 Cyan obstructed, reservoir not filled	Add Attachment
Alyssa Little	Nov 06, 2014 11:01 AM	Task reassigned to Megan Eichler.	Add Attachment
Alyssa Little	Nov 06, 2014 11:01 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Miles Rakestraw	Nov 03, 2014 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Nov 03, 2014 02:35 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Nov 03, 2014 02:35 PM	Went and cleared the jam. Everything seems to be working properly now.	Add Attachment
Nicole Crane	Nov 03, 2014 02:20 PM	Task reassigned to UCS Tech.	Add Attachment
Nicole Crane	Nov 03, 2014 02:03 PM	Called to check on the request because no one has been to look at it	Add Attachment
Babatunde Idahor	Oct 27, 2014 05:02 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Oct 27, 2014 05:02 PM	Jackie complained about the Xerox printer (20130612) having issues while printing large volumes of pages (400pages) but for some reason it kept jamming with a paper.It came up with an error message "Printer Error: 93,984.00:3429" - I checked online - it had to do with the power cable having a partial contact.I just reconnected the cable and restarted the printer; a new cleaning page was done. All other 100 pending pages came out without any jam during the process. she mentioned the paper jam issue also came-up last week.At, the moment everything looks fine.	Add Attachment
Babatunde Idahor	Oct 27, 2014 04:07 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Oct 27, 2014 03:22 PM	Printer will not work at all and there is now an error code displayed. Error code # 93,984.00;34293	Add Attachment
Kevin Thibeault	Oct 27, 2014 02:26 PM	Shes just called and said that the printer in the Admin building keeps jamming and will not print.	Add Attachment