Service Request Ticket - # 55126

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2014 08:02 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091312[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53TZJM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:FC:1E


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Katie Halvorson Nov 07, 2014 03:34 PM
Task reassigned to Self Resolved.
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Katie Halvorson Nov 07, 2014 03:34 PM
Task reassigned to Self Resolved.
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Katie Halvorson Nov 07, 2014 03:34 PM
Alan went over and fixed some software and then
gave him admin rights.
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Zach Myers Nov 07, 2014 02:56 PM
Left VM
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Katie Halvorson Nov 07, 2014 10:43 AM
Admin rights need to be given back to him. 
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Babatunde Idahor Nov 07, 2014 09:58 AM
Task reassigned to UCS Tech.
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Babatunde Idahor Nov 07, 2014 09:57 AM
Cleared out the old updates and I'm running a 
new session.Hopefully that resolves the 
problem. For some reason Win update is having 
problem updating only the Msft 2013 
package.Here is the error code below:
Code 80070663
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Babatunde Idahor Nov 07, 2014 09:25 AM
Task reassigned to Babatunde Idahor.
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Katie Halvorson Nov 07, 2014 08:21 AM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Nov 07, 2014 08:21 AM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Nov 07, 2014 08:21 AM
After his computer was fixed for about a week, the
mandatory updates are not running.  It keeps
telling him there are 8 that are failing.  He
doesn't seem to notice a difference in his
computer but it keeps telling him the important
ones are failing.
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Lori Burgeson Oct 31, 2014 02:25 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 31, 2014 02:25 PM
Gave Rip 20090955[Edit Inv].  Installed RecTrac, DS 
ControlPoint, and another disc he had.  Configured 
Outlook.
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Lori Burgeson Oct 30, 2014 10:09 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 30, 2014 10:09 AM
Spoke to Rip.  We are going to put his hard drive 
in a similar 2009 OptiPlex 960.  He does need the 
PSU from this old machine as he did purchase it 
earlier.
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Vikas Sharma Oct 28, 2014 11:11 AM
Task reassigned to Babatunde Idahor.
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Vikas Sharma Oct 28, 2014 11:10 AM
Tunde has his computer
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Vikas Sharma Oct 28, 2014 10:45 AM
Task reassigned to Vikas Sharma.
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Katie Halvorson Oct 28, 2014 08:02 AM
My computer has decided it no longer likes itself
and is having an image issue.  Please if you can
fit me in this morning to have a tech come over
and make it feel better. I restarted it last night
before leaving at 5:20pm and found this error
message at 7:20am. Thanks.
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Computer failure - 20091312.jpg