Service Request Ticket - # 55135

Service Request Information

CONTACT Name Dougherty, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2014 12:45 PM
Department College of Education Phone 88929
Location Email doughertyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131107[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 31bbf12 Location PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9C:7A


Wireless NIC 80:86:F2:CA:1D:4A


Bluetooth NIC 80:86:F2:CA:1D:4E

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Oct 28, 2014 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Oct 28, 2014 02:40 PM 
Laptop was re-imaged and returned to Jessica.
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Miles Rakestraw Oct 28, 2014 12:46 PM 
Task reassigned to Miles Rakestraw.
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Lori Burgeson Oct 28, 2014 12:45 PM 
Jessica has multiple pieces of Malware on her 
machine.  Please grab her machine and reimage.
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