Service Request Ticket

Service Request Information

CONTACT	Name	Saindon, Brad	Date	Oct 28, 2014 01:09 PM
	Department	Health & Exercise Science	Phone	88384
	Location		Email	saindonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090833 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Studio 17, 1.6GHz, 4GB DDR3, 1333MHz
	Serial No.	CZ6YZL1	Location	PDR
	CPU	Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)
	OS	Windows 7 Pro	Software	WIN 7 Pro, bundled with Dell Webcam 1.4 app, Roxio Easy CD&DVD 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074165
	Wired NIC	00:26:B9:B5:FD:C3
	Wireless NIC	70:1A:04:DE:D8:40

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 30, 2014 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 30, 2014 10:21 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 30, 2014 10:21 AM	Called; the issue has been resolved.	Add Attachment
Dave McEvilly	Oct 30, 2014 09:43 AM	Task reassigned to UCS Tech.	Add Attachment
Dave McEvilly	Oct 30, 2014 09:43 AM	I believe this is a Codec for the video software.	Add Attachment
Lori Burgeson	Oct 28, 2014 01:26 PM	Task reassigned to Davy McEvilly.	Add Attachment
Alyssa Little	Oct 28, 2014 01:09 PM	The volleyball video editing software they use is giving them an error say that Kodak needs to update or the video wont be supported. They want someone to come by tomorrow (10/29) morning between 9AM and 12PM.	Add Attachment