Service Request Ticket

Service Request Information

CONTACT	Name	Freilinger, Kimberli	Date	Oct 28, 2014 01:11 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	freilink@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110135 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34WGZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:98:84

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Oct 29, 2014 11:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Oct 29, 2014 11:12 AM	She has been added as an administrator.	Add Attachment
Miles Rakestraw	Oct 29, 2014 11:00 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Alyssa Little	Oct 28, 2014 01:11 PM	**This is an email** I assume you mean the bar code? It is: 201101345 I won't be in this Thursday, but I am in every other Tuesday and Thursday from 12:30-1:30 Thank you! On Thu, Oct 23, 2014 at 1:30 PM, UCS ServiceRequest wrote: Kimberli, I can send a student technician over as soon as one is available to give you admin rights on your office computer so you will be able to unlock it and will be able to unlock it in the future. I need to get the WOU# off of your computer and some times when you will be available. Thanks! UCS On Thu, Oct 23, 2014 at 1:20 PM, Kimberli Freilinger wrote: My computer's sound is locked and says an admin needs to unlock it. Who can help get this fixed? Thanks,	Add Attachment