Service Request Ticket - # 55140

Service Request Information

CONTACT Name Lydum, Randi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2014 02:14 PM
Department Athletics Phone 88121
Location Email lydumr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091640[Edit Inv] (opens in a new window) Bldg/Room AD 302A
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB867190 Location Sports Information

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Printer maint:Xerox 3600 feed roller #JC97-02233A from VISA2015004713 replaced JUL2015 on SR57536 Ink/Toner Refill

Wired NIC 00:00:AA:BE:03:95

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Oct 28, 2014 03:43 PM 
Task reassigned to Zach Myers.
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Zach Myers Oct 28, 2014 03:43 PM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Oct 28, 2014 03:43 PM 
Switched the cable out and everything's working.
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Zach Myers Oct 28, 2014 03:12 PM 
I tested it and the wall socket was working. I'll leave 
the pinger tool on Lori's desk.
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Zach Myers Oct 28, 2014 02:55 PM 
I'm gonna go test the wall socket with the "pinger" 
tool.
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Alyssa Little Oct 28, 2014 02:14 PM 
****This is an email****
#20091640[Edit Inv]  Xerox Phaser 3600

On Tue, Oct 28, 2014 at 2:08 PM, UCS
ServiceRequest  wrote:

Perfect.
Can I also get the WOU#?

    On Tue, Oct 28, 2014 at 2:06 PM, Randi Lydum
 wrote:

Internal Error Powe off/on mm_allosblk.c 41
1 wins

        On Tue, Oct 28, 2014 at 1:59 PM, UCS
ServiceRequest  wrote:

Randi,

Can you send me the error message that it is
displaying and also get me the WOU# off of the
printer (it should be on a white sticker beneath a
bar code)?

Thanks!
UCS

            On Tue, Oct 28, 2014 at 1:53 PM, Randi
Lydum  wrote:

The main printer in Adm 302 is showing an internal
error message and will not print.
                Thanks,
                 Randi Lydum
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