Service Request Ticket - # 55141

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2014 02:39 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120892[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B009257 Location PDR

Model ColorQube 8870 Hostname lab-24hourroom/studentlounge.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414

Wired NIC 9C:93:4E:86:98:D2

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 05, 2014 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 05, 2014 01:45 PM 
replaced process drive and preheater
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Megan Thibeault Nov 04, 2014 08:12 AM 
Task reassigned to Megan Eichler.
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Vikas Sharma Oct 30, 2014 01:28 PM 
I fixed the paper jam problem and seems like we 
need to change the roller because it was not 
picking up the paper.
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Lori Burgeson Oct 30, 2014 08:03 AM 
Paper Jam Open front door A to clear
89,112[B3S3]
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Lori Burgeson Oct 30, 2014 07:00 AM 
Tried calling Xerox but they wouldn't create a 
ticket
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Ruby Tidwell Oct 29, 2014 02:47 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 29, 2014 02:46 PM 
There did not appear to be any paper jam.  
Tried opening/closing doors and restarting, but 
error message wouldn't go away.  

This sounds like the same problem the other 
library printers were having. How did we fix 
the other recurring paper jam messages?
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Ruby Tidwell Oct 29, 2014 02:20 PM 
Task reassigned to Ruby Tidwell.
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Alyssa Little Oct 28, 2014 02:39 PM 
Printing giving a false "Paper Jam in Tray A"
error message. Powered off the printer and turn it
back on but the error message is still there.
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