Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Oct 29, 2014 07:55 AM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110942 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	25215V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:56:41

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Nov 05, 2014 09:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Nov 04, 2014 03:09 PM	**This is an outgoing email** Hi Amber, I was just contacting your in regards to the virus that may have got in to the computers. I was just wondering you were encountering any problems or if the computer is working fine. Thanks Nick	Add Attachment Public
Nick Moore	Oct 29, 2014 09:30 AM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Oct 29, 2014 09:30 AM	looks like she was able to fix the bug before if did any damage going to contact her later this week to see if the computer is having any problems.	Add Attachment
Katie Halvorson	Oct 29, 2014 07:55 AM	**This is an email** I am here until 2 today. My number is 20110942. Thanks-Amber	Add Attachment
Katie Halvorson	Oct 29, 2014 07:55 AM	**This is an email** Good Morning- I keep getting the following message on my computer: This version of Firefox is no longer supported. Please upgrade to a supported browser. Dismiss. When I proceeded to do the upgrade I believe it was a virus. Can someone please come over to check out my computer today or tomorrow? -Amber	Add Attachment