Service Request Ticket - # 55144

Service Request Ticket - # 55144

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Service Request Information

CONTACT	Name	Wade, Philip	Date	Oct 29, 2014 09:00 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130456 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV886819	Location	PDR
	Model	4620/DT	Hostname	ns114.wou.edu / ns-ns114
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.44 PRINTER MAINT: Xerox Fuser Maintenance Kit for Phaser 4600/4620 Series #115R00069 from VISA2014004499 SR56336 MARCH2015 RMA 2014 XLV887026 IP:140.211.76.44	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D9:2E:38

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 05, 2014 08:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 05, 2014 08:48 AM	Went over and did some test prints from the printer. Single and double sided. Spoke with Philip and he said that the noise has gone away and it doesn't seem to be jamming anymore. He will contact me if the printer starts acting up again.	Add Attachment
Ruby Tidwell	Nov 04, 2014 09:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Nov 04, 2014 09:54 AM	Megan, any suggestions? Could you take a look to see what you think? Thanks so much!	Add Attachment
Ruby Tidwell	Nov 04, 2014 09:51 AM	The printer will print, but it doesn't sound good. Gears/something are grinding, and the fuser was very hot. The spot doesn't have good airflow, but I think it is more than that - fuser might need to be replaced.	Add Attachment
Shandelle Plasker	Nov 03, 2014 08:22 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Nov 03, 2014 08:22 AM	Printer in NS 114 (WOU # 20130456) is STILL NOT WORKING properly. It makes a VERY LOUD noise as it tries to print. This is a follow-up to the "closed" work order from last week. thanksphilip NS 114 open available hours M 8-10; 12-2; after 4pm T 8-12:30 W 8-10; 12-2; after 4pm R 8-12:30 F all day	Add Attachment
Ruby Tidwell	Oct 29, 2014 04:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 29, 2014 04:31 PM	Unjammed.	Add Attachment
Ruby Tidwell	Oct 29, 2014 04:19 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Miles Rakestraw	Oct 29, 2014 01:12 PM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Oct 29, 2014 01:12 PM	Went by no one was there.	Add Attachment
Miles Rakestraw	Oct 29, 2014 12:52 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Meghann Thilberg	Oct 29, 2014 09:00 AM	**This is an email** mornings, printer # 20130456 in NS 114 is jammed. I cannot seem to fix it. Please ASAP come by it is used often. Room is available 9-10 am 12-2pm and after 4pm. thanksphilip	Add Attachment