Service Request Ticket - # 55147

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2014 10:51 AM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091304[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53JZJM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F6:29

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Nov 05, 2014 08:27 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 05, 2014 08:27 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 05, 2014 08:27 AM 
Deborah mentioned yesterday that this issue has 
been fixed.
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Nick Moore Nov 04, 2014 02:06 PM 
Task reassigned to UCS Tech.
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Nick Moore Nov 04, 2014 02:06 PM 
have no clue of what to look into for this. maybe 
someone else can have a better chance at finding 
the problem.
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Nick Moore Oct 30, 2014 03:28 PM 
took a look at the problem with pt publisher. going to 
text or call lexi about it and let Deborah know what 
we need to do.
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Miles Rakestraw Oct 29, 2014 11:18 AM 
Task reassigned to Nick Moore.
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Meghann Thilberg Oct 29, 2014 10:52 AM 
Task reassigned to UCS Tech.
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Meghann Thilberg Oct 29, 2014 10:51 AM 
Task reassigned to Nick Moore.
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Meghann Thilberg Oct 29, 2014 10:51 AM 
****This is an email****
Greetings;

I'm having problems again with the following
program:  PT Publisher in the master control room
rack (#20091304) - PC is running Windows 8.

I replaced the color cartridge and tried to align
the printer cartridges (which you have to do when
you add a new ink cartridge) and the program does
not see the drives AGAIN.

Lexi & Nick fixed this the last time....if you
could send Nick over that might expedite matters.

Thanks,
Deborah
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