Service Request Ticket - # 55166

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2014 01:12 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101162[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. p55LSFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, FileMaker Pro 11 from P0082550

Wired NIC BC:30:5B:DA:B1:F0

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 14, 2014 11:29 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 12, 2014 04:01 PM 
Leaving open for a while in case she has the same 
issue
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Ruby Tidwell Nov 12, 2014 04:01 PM 
Nick found that she would open many tabs at a 
time, had items saved locally and didn't have much 
memory.  He added more memory and advised her to 
save to her drive, which solved the problem.
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Nick Moore Nov 07, 2014 01:03 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Nov 07, 2014 12:11 PM 
Task reassigned to Nick Moore.
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Ruby Tidwell Nov 05, 2014 02:01 PM 
http://www.ghacks.net/2014/06/18/fix-google-
chrome-stopped-working/

http://www.wikihow.com/Repair-Google-Chrome
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Shandelle Plasker Nov 05, 2014 01:19 PM 
Status changed from (5) Completed to (1) Pending
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chrome error.jpeg
Shandelle Plasker Nov 05, 2014 01:19 PM 
She emailed back with the same issue. She attached
a screen shot of the chrome error. I have attached
it to this service request.
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Ruby Tidwell Oct 29, 2014 02:18 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 29, 2014 02:18 PM 
I didn't get the error message, but Chrome seemed 
to be unable to update.  I uninstalled and 
reinstalled, and everything seemed to be fine.  It 
is now up to date and functional.
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Ruby Tidwell Oct 29, 2014 01:59 PM 
Task reassigned to Ruby Tidwell.
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Shandelle Plasker Oct 29, 2014 01:12 PM 
Meghann Thilberg workd for DEP(ITC 204). Her 
computer is having issues with google chrome. 
The browser keeps closing and pops up an error 
saying Google chrome is not working and then it 
closes everything down. She needs someone to 
come look at this. The office is open 8-5 and 
and anyone can let you onto the computer. If 
you want her to be there she works there 11-2 
M/W/F. The extension to this office is 88804.
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