Service Request Ticket - # 55173

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2014 06:46 AM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20140295[Edit Inv] (opens in a new window) Bldg/Room ACK 168
Service Tag Description Dell UltraSharp 23 Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287247TC1TS Location Tina Fuchs, Housing
TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

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Lori Burgeson
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Lori Burgeson Oct 31, 2014 07:52 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 31, 2014 07:52 AM 
Received new monitor yesterday.  SN in inventory 
has been changed.  Contacted Ryan to let him know 
it's ready.
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Lori Burgeson Oct 30, 2014 06:46 AM 
Computer: 20101266[Edit Inv]

The monitor is displaying a white vertical bar 
in the middle and the edges are pixelated.  The 
monitor will show no content.  Tried connecting 
it to a different machine and tried other 
cables - HDMI & Display port.  Nothing worked.  
Warrantied monitor through Dell.  Should 
receive new monitor today or tomorrow.  Ryan 
Jennings is the contact person.
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