Service Request Ticket - # 55176

Service Request Information

CONTACT Name Carpenter, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2014 08:43 AM
Department Business Services Phone 88267
Location Email carpentr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100845[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4510/DT Mono Laser Printer
Serial No. ART381465 Location PDR

Model 4510/DT Hostname nancydrew.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, MAINT: Xerox kit #108R00717B from P0088261 JAN2013 SR48968, Xerox Phaser 4510 Maint Kit 110V #108R00717 from P0095795 OCT2014 SR? IP:140.211.117.25 Ink/Toner Refill

Wired NIC 00:00:AA:E3:45:62

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 31, 2014 02:31 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 31, 2014 02:31 PM 
Manually deleted driver from print management and 
restarted print spooler through services.
Re-added printer through Krusty and was able to 
print successfully.
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Ruby Tidwell Oct 31, 2014 12:01 PM 
She moved files to her H drive and restarted, but 
the same error message was displayed.
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Ruby Tidwell Oct 30, 2014 09:16 AM 
Printer is connected, but whenever she tries to 
print, error message is displayed:

There is a problem saving the file.  Usually 
this is because the disk or floppy disk is too 
small for the file or is full, RAM memory is 
low, or there is a permission problem with the 
drive the file is being saved to.

She has files saved to her computer, so she is 
moving things over to her drives to free up 
some space.  She will call back with an update.
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Lori Burgeson Oct 30, 2014 08:58 AM 
Task reassigned to Ruby Tidwell.
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Lori Burgeson Oct 30, 2014 08:58 AM 
Task reassigned to UCS Tech.
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Lori Burgeson Oct 30, 2014 08:58 AM 
Printer is online on Krusty.  I can ping the 
printer and http to it.  Please check Rachel's 
machine.  Try deleting the printer and drivers 
associated with Xerox Phaser 4510s on her 
machine and readd the printer from Krusty
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Ruby Tidwell Oct 30, 2014 08:58 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Oct 30, 2014 08:43 AM 
When she tries to print to this printer, it gives
her an error.  She can print to others just fine
but not this one.  The error message says she just
can't print.

PS-Nancy Drew
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