Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Oct 30, 2014 10:31 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110222 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90NPZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B0:E7:D0

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 30, 2014 01:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 30, 2014 01:18 PM	Spoke with Sheree over the phone.The offline tab was checked due to the unplanned shutdown.It just needed to be unchecked to be online.She can see her e-mails now.	Add Attachment
Babatunde Idahor	Oct 30, 2014 01:11 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Alyssa Little	Oct 30, 2014 12:12 PM	Sheree called and is in her office - please give her a call back.	Add Attachment
Miles Rakestraw	Oct 30, 2014 11:58 AM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Oct 30, 2014 11:15 AM	Left VM	Add Attachment
Miles Rakestraw	Oct 30, 2014 11:14 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Alyssa Little	Oct 30, 2014 10:31 AM	She said her outlook has been offline ever since the power issues in APSC. She has tried restarting her computer multiple times but nothing seems to be working. She's available all day, please call before you head over there.	Add Attachment