Service Request Ticket - # 55197

Service Request Information

CONTACT Name Olsen, Kristin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2014 08:52 AM
Department Human Resources Phone 88092
Location Email olsenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130523[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WK8FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WK8FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:A5:6E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 31, 2014 11:54 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 31, 2014 11:54 AM 
Malwarebytes kept notifying her to update to the 
latest version.  I updated Malwarebytes and 
changed settings to prevent further notifications.  
She is also running a scan now.
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Ruby Tidwell Oct 31, 2014 11:43 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Oct 31, 2014 08:52 AM 
****This is an email****
Hi,

The number on my computer is 20130523[Edit Inv].

I'm here all day except for 12-1.

Thanks,
Kristi
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Katie Halvorson Oct 31, 2014 08:52 AM 
****This is an email****
Hello,

There is a program on my computer that has
detected malware. I'm not sure what to do about
it. Can someone take a look?

Thanks,
Kristi

ADMIN 306
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