Service Request Ticket - # 55205

Service Request Information

CONTACT Name Menear, Carla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2014 03:24 PM
Department Creative Arts Phone 88275
Location Email menearc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080694[Edit Inv] (opens in a new window) Bldg/Room SH 103
Service Tag Description HP LaserJet P4515x Laser Printer #CB516A#ABA
Serial No. JPDF217246 Location Carla Menear, music

Model CB516A Hostname fs-forks-rivers / forks-rivers.wou.edu
Notes duplexing, 2nd 500 sheet tray original printer, Maint kit from P0082991 Dec2011, HP LJP4015 Maint Kit #CB388A-PRM-B P0096191 DEC2014 SR55444 IP: 140.211.64.74 Ink/Toner Refill

Wired NIC 00:1F:29:20:05:47

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 31, 2014 03:59 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 31, 2014 03:59 PM 
Reconnected printer
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Ruby Tidwell Oct 31, 2014 03:36 PM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Oct 31, 2014 03:24 PM 
When she tries to print, it gives her an error
"failed to print".  She has tried restarting her
printer and computer and still gets error.  Her
computer isn't saying anything after she hits the
print button either.  She is in till 5 today.

FS-Forks-Rivers
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