Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Nov 03, 2014 01:14 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091497 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	1376KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:81:2B:AD

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Nov 04, 2014 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Nov 04, 2014 04:20 PM	Machine was re-imaged and returned APSC501.	Add Attachment
Babatunde Idahor	Nov 03, 2014 04:29 PM	Operating system not coming up.Running further hardware diagnostics to confirm the problem is not hardware related.If not, we might need to re-image the machine.	Add Attachment
Babatunde Idahor	Nov 03, 2014 03:21 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Nov 03, 2014 01:14 PM	**This is an email** Hello, One of our student worker computers is having trouble, computer #20091497 The student said that late last week it was performing some kind of "update" (not sure what that was) and taking forever. Today when we restarted it we got a message about checking disk on system C, which it kept doing. After several tries of that, we pressed a key to "skip disk check", and now there is just a blank screen. We will be in the office until 5 p.m. today, if anyone is available to come look at it. Otherwise, the next best day would be Wednesday afternoon between 2-5 p.m. Thanks, Shondra Russell Director, Upward Bound (APS 501)	Add Attachment